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TERMS & CONDITIONS

Please take time to read our terms and conditions policy.

By placing an order with The Deli Inflight Ltd you agree to the terms and conditions outlined below.

ORDERING

PLACING AN ORDER

Orders can be placed via our e-commerce website or by email to: orders@thedeliinflight.com.

If your order is short notice or urgent, please state this in the subject line.

Orders will be confirmed by email. If you have not received your order confirmation, please check your junk mail or contact us as soon as possible.

It is your responsibility to check all details in the order confirmation are correct.

Please get in touch as soon as possible if your order is not correct: orders@thedeliinflight.com.

CHANGES TO ORDERS

Ensuring that your order is perfect is our priority.

We will always do our very best to accommodate changes and amendments to orders.

Requests to make changes must be made by email, clearly stating your order or invoice number: orders@thedeliinflight.com

The Deli Inflight team are available from 0600 - 2200 UK. Outside of these times, we will reply as soon as we possibly can.

CANCELLATIONS

Charges are payable for the cancellation of any order which has been confirmed where food, material or labour costs have already been incurred. We will do our utmost to ensure that these charges are kept to a minimum.

If your order was placed via our e-commerce website, refunds can take up to 7 working days.

The Deli Inflight Ltd reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or supplies or any other event outside the control of The Deli Inflight Ltd. The Deli Inflight Ltd shall not be liable for any breach of contract resulting from such an event. 

SHORT NOTICE FEE

If delivery is required within 5 hours of ordering, a Short Notice Fee of £70 will be applied.

UNSOCIABLE HOURS FEE

For deliveries between the hours of 2200 – 0600 UK, an unsociable hour surcharge of £70 will be applied.

DELIVERY

Full details of delivery locations and fees can be found here.

The Deli Inflight Ltd takes no responsibility for the storage and handling of our products once they have been delivered to the requested location.

DISCREPANCIES & COMPLAINTS

As a team, we are meticulous in our attention to detail.

Any discrepancies must be brought to our attention by email as soon as possible after delivery and always within 48 hours. We will do our best to rectify the problem in a timely manner so as to cause you minimum disruption. Please get in touch at: orders@thedeliinflight.com.

Our fresh products are made by hand to order and we take great care to ensure that they are of the highest standard. Complaints are very rare but we appreciate that, from time to time, mistakes do happen.

 
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.

PAYMENT

PAYMENT METHODS

Payment must be received 24hrs prior to delivery, unless otherwise agreed.

Orders will only be confirmed once a payment has been made or payment method has been agreed.

 

We accept all major credit/debit cards: Visa, Mastercard, AMEX, Discover, Diners, CUP, JCB and Maestro.

Where payment is being charged to an aircraft handling bill, it is the responsibility of the crewmember/operator to instruct the FBO that you wish to do so. We are unfortunately unable to add charges to an aircraft handling bill without this permission.

Where payment is being made via invoice, please use the following account details;

Account Name: THE DELI INFLIGHT LTD

Account Number: 86899824

Sort Code: 60-83-71

IBAN: GB20SRLG60837186899824

SWIFT/BIC: SRLGGB2L

INVOICE PAYMENT TERMS

Payment must be received 24hrs prior to delivery, unless otherwise agreed. Late payment fees may apply.

OUR PRODUCTS

FOOD HANDLING

In line with UK Food Safety standards, our fresh products should be kept chilled (below 5 degrees celsius) and consumed within 48 hours.

It is the responsibility of the customer to dispose of any food which has been unrefrigerated for 4 hours or more. By agreeing to our terms and conditions, you are agreeing to dispose of any unrefrigerated food exceeding this period.

 

The Deli Inflight Ltd will not be held responsible for any adverse reactions to food consumed after this time or food that has not been correctly stored. 

 

Our fresh products are designed to be served chilled.

The heating of any of our products is done so at your own risk. We do not recommend freezing any of our fresh products.

For pre-packaged products, please refer to the guidelines on the packaging. The Deli Inflight Ltd take no responsibility for third-party products.

ALLERGENS & DIETARY REQUIREMENTS

The Deli Inflight team follow strict food hygiene and food safety guidelines and we will do our best to accommodate specific dietary requirements.

Our products are made in a kitchen which handles a variety of allergens and therefore we cannot accommodate specific/severe allergies due to a high risk of contamination.

 

All of our products may contain;

Celery, cereals containing gluten (such as barley and oats), crustaceans (such as prawns, crabs and lobsters), eggs, fish, lupin, milk, molluscs (such as mussels and oysters), mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (at a concentration of more than ten parts per million) and tree nuts (such as almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts).

Our celebration cakes are made in an environment where gluten, milk, egg, nuts, peanuts, soya and other allergens are present. We cannot guarantee that any cake is entirely allergen free although we make every effort to ensure that allergies are accommodated. Stacked cakes contain dowels in each tier and a thin cake board between each tier to provide support and these should be removed prior to consumption. You acknowledge that fresh flowers used to decorate celebration cakes are not a food product, and may contain pesticides, insects, dirt, or other contaminants and must be removed along with any floristry tape and wire before consuming the cake. 

The Deli Inflight Ltd take no responsibility should an adverse reaction to any of the above-mentioned allergens occur.

SEASONAL AVAILABILITY

Our produce is sourced daily to ensure it is always as fresh as can be and is therefore subject to seasonal availability and substitutions.

From time to time we experience issues with supply of particular items. In these circumstances, we will substitute with a suitable alternative. We guarantee that the quality of our products will not be affected.

IMAGES AND INFORMATION SHARING

SOCIAL MEDIA & WEBSITE

We always exercise the utmost discretion and will never share images of aircraft interiors or images containing identifying marks/content without prior permission.

All images, illustrations and descriptions contained on our website remain the property of The Deli Inflight Ltd and may not be used on any platform or in any form without our prior permission.

 

Product images and descriptions are published solely to provide you with an example of how our products will look. Appearance may vary and all products are subject to changes and substitutions.

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